Effective Date: 26 November 2024

1. Purpose

This policy outlines the responsibilities of parents, students, and New Grasp Academy to ensure safety, discipline, and maximum benefit from online lessons.

2. Before the Lesson

Parents must ensure that:

• The student joins from a laptop or tablet. If only a phone is available, you may try, but the academy cannot guarantee a stable connection.

• The student is dressed in proper outdoor-style clothing (no pajamas, no sleeveless, short, or tight clothing).

• The student is seated at a desk or table, not on a bed.

• All essentials are prepared nearby (water, tissues, pencil, notebook).

• The student logs in 5 minutes before the lesson to test microphone, camera, and internet connection.

• The child visits the bathroom before class to remain comfortable.

The academy is not responsible for missed or shortened lessons due to poor internet connection on the student’s side.

3. During the Lesson

Parents must ensure that:

• There is no background noise (TV, radio, pets, etc.). If disruptive noise continues, the student’s microphone will be muted and they may not be able to participate fully.

• Chewing gum is not allowed.

• Use of cosmetics or makeup is not permitted.

• Students must remain respectful and engaged.

4. After the Lesson

• Parents must ensure that homework is submitted on time.

5. Child Protection & Safeguarding

• New Grasp Academy provides a safe environment free from abuse, bullying, or harassment.

• Recording, screenshots, or sharing lesson content, images, or videos is strictly prohibited without written consent from the academy.

• Teachers are not allowed to communicate with students outside official academy channels.

6. Children’s Privacy

• Student data (name, age, recordings) is kept confidential and used only for educational purposes.

• Parents can choose whether or not to give marketing consent through the dedicated consent form.
  Once marketing permission is granted and the content has been produced or published, this permission becomes final and cannot be withdrawn.

7. Assigning Teachers

• The academy assigns teachers based on the student’s schedule and learning needs.

• The academy reserves the right to change the teacher at any time if necessary (e.g., teacher availability, quality improvement, timetable balance).

• Parents will be notified of any change, and such change will not affect the number of sessions or the student’s rights.

8. Parental Supervision

• Parents are encouraged to stay nearby, especially for younger learners.

• The academy is not responsible if a child is left unsupervised.

• The academy will not continue the lesson if the child is left completely unattended for safety reasons.

9. Safe Use of Technology

• Lessons must be accessed through secure devices with a working camera and microphone.

• Parents are responsible for safe internet access.

• Students are allowed to join the lesson from one device only. Logging in from multiple devices at the same time is strictly prohibited.
• For the comfort and privacy of our teachers, only the mother may be present during lessons when the teacher is female.
  If the teacher is male, the parent present must be the father.
  This rule must be followed at all times unless the academy provides written approval for an exception.

10. Dress Code and Appearance

• Students must attend lessons in neat, appropriate clothing (no pajamas, sleeveless, short, or tight clothes).

• Hair must be neat, and students must appear tidy and respectful.

• Non-compliance may result in the session being marked as completed without refund.

• The academy reserves the right to stop the session if the dress code is violated.

11. Academy Disclaimer

• The academy is not responsible for recordings, photos, or videos taken by parents/students without consent.

• The academy is not liable for unauthorized sharing of student data/media by parents or third parties.

• Responsibility lies with the parent for supervising technology use and data outside the academy platform.

12. Agreement

By subscribing to any of our services, you confirm that you have read, understood, and agreed to this Policy.

Thank you for choosing New Grasp Academy!