Terms and Conditions
Last Updated: 24 April 2026
Welcome to New Grasp Academy (“we”, “us”, “our”, or “the Academy”).
By using our website, www.newgrasp.com, purchasing, booking, attending, or using any of our services, the parent or legal guardian confirms that they have read, understood, and agreed to these Terms and Conditions and the Academy’s related policies.
If you do not agree to these Terms, you should not purchase or use the Academy’s services.
Nothing in these Terms limits any mandatory consumer right provided by applicable law.
For enquiries:
1. Introduction
New Grasp Academy provides live online English education for children aged 4 to 13 who are learning English as a foreign language.
These Terms govern:
use of the Academy’s website;
assessment sessions;
private Core Lessons;
Workshops;
learning platforms;
educational materials;
all other services provided by the Academy.
These Terms must be read together with the:
Refund, Subscription and Attendance Policy;
Student Policy;
Privacy Policy;
program details communicated before payment.
2. Definitions
For the purposes of these Terms:
Parent means the parent or legal guardian responsible for the Student’s enrolment, payment, communication, attendance, and account.
Student means the child enrolled in an Academy program.
Subscription means an educational program purchased for a fixed duration, such as one month, 3 months, 6 months, or 12 months.
Round means one regular four-week teaching cycle within the Subscription.
Core Lessons means the Student’s scheduled private lessons.
Workshops means group practice sessions included in selected programs.
Used Lesson means a lesson that:
has been attended;
has been missed without the required notice;
has been cancelled after the permitted deadline;
has been counted because of a no-show;
has been substantially delivered.
3. Eligibility
By using the website or services, the Parent confirms that:
they are at least 18 years old;
they have the legal capacity to enter into agreements;
they are the Student’s parent or legal guardian, or are legally authorized to act on the Student’s behalf;
all information provided to the Academy is accurate and complete.
Children are not permitted to independently create, purchase, or manage Academy accounts.
The Parent remains responsible for the Student’s account and use of the services.
4. Services
New Grasp Academy may provide:
live online English lessons delivered by qualified teachers;
private Core Lessons;
group Workshops;
level-based educational programs;
free or paid assessment sessions;
homework and educational activities;
learning materials;
academic reports and follow-up where included in the program;
access to digital learning platforms.
The exact services included depend on the program purchased.
Not every program includes Workshops, homework, reports, platform access, or additional activities.
The Academy may reasonably update, improve, replace, suspend, or reorganize any part of its services where necessary, while preserving the Student’s paid educational entitlement.
5. Registration and Account Responsibility
The Parent must provide accurate, complete, and up-to-date information.
The Parent is responsible for:
keeping login details confidential;
supervising the Student’s use of the account;
updating contact information when it changes;
informing the Academy of unauthorized account use;
ensuring that the Student uses only their own account or profile.
An account, Student profile, Subscription, or lesson access may not be shared with another child without the Academy’s written approval.
The Academy may suspend or terminate access in cases of:
account sharing;
fraudulent information;
misuse of services;
violation of these Terms;
safeguarding concerns.
6. Payment
Subscription fees must be paid in advance through one of the payment methods accepted by the Academy.
Payment confirms the Student’s enrolment in the purchased program.
No lesson may be booked or attended before the required payment has been successfully received, unless the Academy expressly confirms otherwise in writing.
Completing payment constitutes acceptance of:
the program details;
the Subscription duration;
the Refund Policy;
the Attendance and Rescheduling Policy;
the Freeze Policy;
these Terms and Conditions.
Prices may be displayed or confirmed in:
Egyptian Pounds;
US Dollars;
another currency expressly communicated by the Academy.
The Parent must pay the full confirmed amount in the stated currency.
Bank, PayPal, card, mobile wallet, transfer, or currency-conversion charges may apply according to the payment method used.
In case of late or incomplete payment, the Academy may:
suspend services;
release reserved lesson times;
cancel bookings;
delay enrolment confirmation;
terminate the Subscription.
7. Booking Confirmation
Lesson times are confirmed only after:
payment has been received;
the Parent has selected from the available times;
the Academy has confirmed the booking.
An unconfirmed requested time is not reserved.
The Academy does not guarantee that any requested teacher, day, or time will remain available before final confirmation.
8. Subscription Start Date
The Subscription duration starts from the date of the Student’s first confirmed booked Core Lesson.
Once the first Core Lesson has been booked and confirmed, the Subscription starts from that date whether the Student attends the lesson or not.
Payment alone does not start the teaching duration if the first Core Lesson has not yet been booked.
The refund request period is separate from the teaching duration and starts from the date payment is successfully received, in accordance with the Refund Policy.
9. Subscription Duration and Use of Lessons
Subscriptions are provided for a fixed period, such as:
one month;
3 months;
6 months;
12 months.
Lessons are linked to both:
the number of lessons included in the program;
the fixed Subscription duration.
Except for the specific next-Round exceptions stated in these Terms and the Refund Policy, all unused lessons expire at the end of the Subscription period.
Unused lessons cannot normally be:
transferred to another Student;
exchanged for cash;
carried into another Subscription;
saved for future use;
used after the Subscription expires.
Failure to attend lessons does not pause or extend the Subscription.
Before the first Core Lesson is booked, the teaching duration has not started. However, delaying the selection of times does not:
reserve a teacher indefinitely;
reserve a timetable indefinitely;
extend the refund request period;
guarantee that the requested times will remain available.
10. Scheduling and Commitment
Lesson times are selected only from the available times offered by the Academy.
The Parent is responsible for:
providing accurate availability;
selecting times promptly;
committing to the confirmed schedule;
checking lesson links and messages;
notifying the Academy of requested changes within the required notice period.
The Academy does not guarantee:
every requested day;
every requested time;
a specific teacher;
permanent preservation of the same schedule.
If the Parent rejects suitable available times, the Academy may request wider availability.
Delaying the selection of lesson times does not preserve the requested teacher or schedule.
Once the first Core Lesson has been confirmed, the Subscription continues from the confirmed start date whether the Student attends or not.
11. Long-Term Subscriptions and Discounts
Long-term Subscription discounts are offered in return for commitment to the selected duration.
A 3-month, 6-month, or 12-month Subscription is treated as one fixed Subscription and not as separate monthly purchases.
Refund rights and calculations are governed by the Refund Policy and applicable law.
12. Official Academy Holidays
If New Grasp Academy announces an official Academy holiday, such as Eid al-Fitr or Eid al-Adha, lessons will pause during the officially announced period.
The Academy will preserve the Student’s paid Core Lesson entitlement by one or more of the following:
extending the relevant teaching period;
adjusting Round dates;
rescheduling affected Core Lessons;
providing another equivalent arrangement.
The Student will resume lessons according to the regular schedule or the schedule confirmed by the Academy.
Official Academy holidays do not create an additional right to a refund where the Student’s paid educational entitlement is preserved.
Personal holidays, travel, school examinations, family circumstances, or other circumstances related to the Parent or Student are not official Academy holidays.
They are handled only through the Attendance, Rescheduling, or Freeze provisions.
13. Refund Policy
Refund eligibility is governed by the separately published Refund, Subscription and Attendance Policy, which forms part of these Terms.
For the customer’s first paid Subscription, the Parent may submit a refund request within the first 14 calendar days from the payment date.
The refund period:
applies only to the customer’s first paid Subscription;
does not apply to renewals;
starts from the payment date;
does not restart when lessons begin;
does not restart when a teacher or schedule is selected;
is not extended because the Parent delays selecting times;
is not extended because the Student does not attend or begin lessons.
If no paid service has been used, the amount paid will be handled in accordance with applicable law and the Refund Policy.
If part of the program has been used, the Academy will deduct the proportionate value of the services actually provided.
After the applicable refund period ends, no refund will normally be provided because the Parent:
changed their mind;
delayed the Student’s start;
rejected suitable times;
travelled;
became unavailable;
failed to attend;
did not use all included lessons.
Nothing in this section limits any mandatory consumer right.
14. Renewals
A renewal confirms the Parent’s decision to continue the educational service for a new Subscription period.
Renewal is confirmed only after payment is received.
The first-Subscription refund period does not apply to renewals, subject to mandatory applicable law.
If renewal is delayed, the Academy cannot guarantee preservation of the same:
teacher;
days;
lesson times;
Workshop schedule.
The Academy may offer the previous times to another Student if renewal is not completed on time.
15. Attendance
The Student must attend each lesson at the confirmed time.
A Core Lesson will be counted as used if the Student:
does not attend;
cancels less than 8 hours before the lesson;
joins too late for the lesson to be reasonably delivered;
leaves because of a Student-side reason;
cannot continue because of a Student-side technical problem.
A lesson counted as used cannot normally be:
refunded;
compensated;
carried forward;
rescheduled.
Joining late does not extend the scheduled lesson end time.
16. Rescheduling Core Lessons
Up to two Core Lessons per month may be rescheduled, provided that the Academy receives notice at least 8 hours before the scheduled lesson.
Rescheduling:
is subject to teacher and timetable availability;
may involve a substitute teacher;
may involve a different day or time;
normally must be completed within the same Round;
does not normally extend the Subscription;
does not apply to Workshops.
A rescheduled lesson cannot be rescheduled again.
If the Student does not attend the replacement lesson, it will be counted as used and cannot be compensated or rescheduled again.
If the Parent rejects suitable alternative times offered by the Academy, the lesson will expire at the end of the applicable period.
17. Rescheduling the Eighth Core Lesson
If the eighth Core Lesson of a Round is validly rescheduled and there is insufficient time to complete it within the same Round, it may be delivered during the immediately following Round.
This exception applies only to the eighth Core Lesson of the Round.
The carried lesson:
must be completed during the immediately following Round;
is subject to availability;
may be delivered by a substitute teacher;
does not preserve the previous teacher, day, or time;
cannot be carried into another later Round;
cannot be exchanged for cash;
does not create a separate refund right.
If the Parent rejects suitable alternative times during the following Round, the carried lesson will expire.
18. Freeze Policy
A Subscription may be frozen:
once during every six-month period;
for a maximum of two consecutive weeks.
The freeze request must:
be submitted at least 48 hours before the first affected lesson;
include the requested start and end dates;
be approved by the Academy in writing.
Freeze requests cannot be applied retroactively.
The freeze must be taken as one continuous period and cannot be divided.
Once approved, the freeze dates cannot normally be changed or cancelled.
An approved freeze does not guarantee preservation of:
the same teacher;
the same lesson days;
the same lesson times;
the Student’s previous place in the teacher’s timetable.
Stopping lessons without an approved freeze is not considered an official freeze.
If a freeze request is not submitted and approved according to these Terms, the regular Attendance and Rescheduling rules will apply.
19. Lessons Affected by an Approved Freeze
Core Lessons affected by an approved freeze will be compensated during the immediately following Round.
The affected Core Lessons:
may be delivered at alternative times;
may be delivered by a substitute teacher;
must be completed within the immediately following Round;
cannot be moved into another later Round;
cannot be exchanged for cash;
do not create a separate refund right;
do not guarantee the previous teacher or timetable.
The Parent must cooperate in selecting from the suitable alternative times offered by the Academy.
If the Parent rejects suitable available times or does not respond within the period specified by the Academy, the affected lessons will expire.
Workshops missed during an approved freeze are not individually rescheduled or compensated unless the Academy expressly confirms otherwise in writing.
The freeze cannot be used as an alternative to delaying the start of lessons or extending the Subscription outside the stated conditions.
20. Trial and Assessment Lessons
Trial or assessment lessons are provided to:
assess the Student’s level;
identify learning needs;
introduce the Academy’s teaching method;
recommend a suitable program.
The assessment teacher is assigned by the Academy.
The Parent cannot guarantee or reserve the same teacher for the paid program unless availability is confirmed in writing.
An assessment does not guarantee:
a specific teacher;
a specific time;
immediate program availability;
a specific result within a fixed period.
The Academy may recommend a different level or program after further observation.
21. Teacher Assignment
Teachers are assigned according to:
the Student’s level;
academic needs;
program type;
schedule;
teacher suitability;
teacher availability;
operational requirements.
The Parent may communicate a teacher preference, but a preference is not guaranteed unless confirmed in writing.
The Academy may change or replace a teacher where reasonably necessary, including for:
absence;
schedule changes;
quality improvement;
operational organization;
suitability for the Student;
termination of the teacher’s work with the Academy.
A suitable teacher replacement does not automatically create a right to:
cancel the Subscription;
receive a refund;
extend the Subscription.
22. Core Lessons
Core Lessons are private lessons delivered according to the selected program.
The duration and frequency of Core Lessons are stated in the program description or enrolment confirmation.
The Parent must ensure that the Student:
joins on time;
has the required materials;
uses a suitable device;
has stable internet;
has a working camera and microphone;
follows the teacher’s instructions.
23. Workshops
Workshops are group sessions intended for speaking, reading, phonics, interaction, or other language skills.
Workshop teachers, participants, times, content, and group composition may change according to academic and operational requirements.
Workshops:
cannot normally be individually rescheduled;
cannot be exchanged for Core Lessons;
cannot be transferred to another Student;
cannot be exchanged for cash;
are counted as used if the Student is absent;
are not individually compensated because of personal absence, travel, school commitments, or an approved freeze.
If the Academy cancels a Workshop and does not provide a replacement or equivalent alternative, the Academy will review the affected entitlement and provide an appropriate remedy.
24. Academy Cancellation
If the Academy cancels a Core Lesson, it may:
provide a substitute teacher;
offer an alternative time;
reschedule the lesson;
return the lesson to the Student’s available lesson balance.
A teacher’s absence does not automatically cancel the lesson if a suitable substitute is provided.
If the Academy cannot provide the paid service or a reasonable equivalent, it will provide an appropriate remedy in accordance with the Refund Policy and applicable law.
25. Technical Requirements
The Parent is responsible for providing:
a suitable device;
stable internet;
a working camera and microphone;
access to the required platform;
a suitable learning environment.
Lessons affected by Student-side internet, electricity, device, camera, microphone, password, or software problems are not automatically rescheduled or refunded.
If a verified Academy-side technical problem prevents delivery, the Academy will provide a reasonable replacement or restore the affected lesson.
26. Complaints
Any complaint regarding lesson quality or delivery should be submitted within 24 hours after the lesson so the Academy can review the matter promptly.
The Academy may review:
attendance records;
teacher notes;
technical records;
relevant communications.
Following review, the Academy may:
confirm that the lesson was properly delivered;
provide a replacement lesson;
return the lesson to the Student’s balance;
provide another appropriate remedy.
Submitting a complaint does not automatically guarantee a refund or replacement.
27. User and Student Conduct
Respectful behavior must be maintained by the Student, Parent, and legal guardian during lessons and all communications.
The following are prohibited:
abusive or threatening behavior;
discriminatory or offensive language;
repeated disruption;
harassment;
inappropriate content;
unauthorized access attempts;
misuse of lesson links;
interference with the learning environment;
unlawful use of the services.
If inappropriate behavior occurs, the Academy may:
issue a warning;
stop the lesson;
remove the Student from a Workshop;
suspend access;
terminate the Subscription in serious or repeated cases.
Any financial consequences following termination will be handled according to applicable law and the Refund Policy.
28. Prohibited Use of Content
Without written permission from New Grasp Academy, it is prohibited to:
record lessons;
take photos or screenshots;
share images or videos of teachers or Students;
distribute lesson links;
publish lesson content;
copy or distribute educational materials;
use Academy content for external teaching or commercial purposes.
Unauthorized recording or publishing may result in:
account suspension;
service termination;
legal action where necessary.
29. Data Protection and Privacy
The Academy collects and processes personal data according to its Privacy Policy.
By using the services, the Parent agrees to the collection, storage, and use of data as described in the Privacy Policy.
The Parent must provide any legally required consent for the processing of children’s data.
The Academy will not use a Student’s image, voice, or personal information for marketing without the required parental consent.
30. User Content and Data
Uploading misleading, unlawful, harmful, or inappropriate content is prohibited.
The Academy may remove violating content without prior notice.
The Parent is responsible for the accuracy and validity of any information or documents submitted.
31. Intellectual Property
All content on the website, inside lessons, or within educational materials is owned by New Grasp Academy or its licensors.
This includes:
text;
images;
graphics;
presentations;
files;
videos;
designs;
software;
assessments;
learning materials;
program structures.
Purchasing a Subscription grants only a limited personal right to use the materials for the enrolled Student’s private learning.
The materials may not be copied, distributed, republished, sold, modified, or used for external educational or commercial purposes without prior written permission.
32. Communications
The Academy may communicate through:
email;
WhatsApp;
telephone;
the Academy platform;
website notifications;
other registered contact details.
The Parent is responsible for:
providing correct contact details;
checking messages;
updating contact information.
The Academy is not responsible for messages missed because of incorrect details, spam filters, blocked messages, or failure to check communications.
33. Payment Disputes and Chargebacks
The Parent should contact the Academy in writing before initiating a payment dispute or chargeback so that the matter can be reviewed.
The Academy may provide the payment provider with:
payment records;
attendance records;
enrolment details;
relevant communications;
accepted policies;
records of services delivered.
This does not prevent the Parent from exercising any lawful right to dispute an unauthorized or incorrectly processed payment.
34. Limitation of Liability
To the extent permitted by law, New Grasp Academy is not responsible for:
indirect or consequential losses;
technical problems on the Student’s side;
weak internet or disconnection;
missed lessons caused by the Parent or Student;
failure to follow instructions;
unauthorized recordings made by Parents or Students;
unauthorized sharing of Student data;
third-party platform failures;
events outside the Academy’s reasonable control.
Although the Academy takes reasonable protective measures, absolute security against unauthorized access cannot be guaranteed.
Where the Academy is legally liable, its total liability will not exceed the amount paid for the affected Subscription, unless applicable law requires otherwise.
Nothing in these Terms excludes liability that cannot legally be excluded.
35. External Links and Platforms
The website or services may contain or use links to external websites and third-party platforms.
The Academy is not responsible for:
the content of external websites;
third-party policies;
third-party outages;
actions outside the Academy’s reasonable control.
The Parent may also be subject to the terms and privacy policies of those providers.
36. Suspension and Termination
The Academy may suspend or terminate services or accounts in cases including:
violation of these Terms;
non-payment;
abusive or inappropriate behavior;
account sharing;
fraudulent information;
unauthorized recording;
misuse of content;
unlawful activity;
safeguarding concerns;
misuse of payment systems.
Termination does not remove payment obligations relating to services already provided.
The Parent will be notified where reasonably appropriate.
37. Force Majeure
The Academy is not responsible for delays or service disruption caused by events outside its reasonable control, including:
natural disasters;
general internet outages;
major power failures;
government actions;
war or civil disturbance;
major technical failures;
national emergencies;
third-party platform-wide failures.
The Academy may provide:
a substitute teacher;
an alternative time;
an adjusted schedule;
an extension;
another reasonable arrangement.
38. Changes to Services
The Academy may reasonably update:
program names;
lesson formats;
schedules;
teachers;
platforms;
Workshop structures;
educational materials;
operational procedures.
Changes will not remove the Student’s paid educational entitlement without an appropriate alternative.
The Academy is not required to continue offering a discontinued program after the current confirmed Subscription ends.
39. Changes to These Terms
The Academy may update these Terms for:
legal compliance;
policy clarification;
operational requirements;
safeguarding;
service improvement.
The version presented at the time of purchase will normally govern the purchased Subscription unless:
a change is required by law;
a change is more favorable to the customer;
the Parent agrees to the updated version.
No change may remove a mandatory consumer right.
40. Order of Precedence
These Terms must be read together with the Academy’s other policies.
If there is a conflict:
mandatory applicable law will prevail;
program-specific written terms will apply to that program;
the Refund Policy will govern refund calculations;
the Student Policy will govern Student attendance and learning procedures;
these Terms will apply to all remaining matters.
Verbal statements do not override written terms unless confirmed in writing by an authorized Academy representative.
41. Severability
If any clause is found to be invalid or unenforceable, the remaining clauses will continue to apply.
The invalid clause will be interpreted or limited only to the extent necessary to make it lawful and enforceable.
42. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Arab Republic of Egypt.
This does not remove any mandatory consumer right that may apply in another jurisdiction.
The Parent and the Academy should first attempt to resolve any dispute through written communication.
Nothing in this section prevents either party from using any legal or regulatory remedy available under applicable law.
43. Contact Information
For enquiries, support, complaints, refund requests, or privacy matters:
New Grasp Academy
Website: www.newgrasp.com
Email: parentcare@newgrasp.com
By registering, paying, booking, attending, or using New Grasp Academy services, the Parent confirms that they have read, understood, and agreed to these Terms and Conditions and all incorporated Academy policies.