Students Policy

1. Purpose

This Policy explains the responsibilities of parents, legal guardians, Students, and New Grasp Academy to ensure safety, discipline, privacy, and the best possible benefit from online lessons.

2. Before the Lesson

The Parent or legal guardian must ensure the following:

• The Student joins from a laptop or tablet whenever possible. If these are not available, a mobile phone may be used; however, the Academy does not guarantee the same connection stability or learning experience.
• The Student is appropriately dressed before joining the lesson. Detailed appearance requirements are set out in Section 10.
• The Student sits at a desk or table and does not attend the lesson while lying or sitting on a bed.
• All required items are prepared nearby before the lesson begins, such as water, tissues, a pen, and a notebook.
• The Student logs in approximately 5 minutes before the lesson to test the microphone, camera, and internet connection.
• The Student uses the bathroom before the lesson where possible so that unnecessary interruptions are avoided.
• The learning area has suitable lighting and allows the teacher to see the Student clearly on camera.

The Academy is not responsible for missed or shortened lesson time caused by poor internet connection or other technical problems on the Student’s side.

3. During the Lesson

The Parent or legal guardian must ensure the following:

• The learning environment remains as quiet as reasonably possible. Background television, radio, loud conversations, pets, or other repeated disturbances should be avoided.
• If background disturbance continues, the teacher may mute the Student’s microphone where necessary, which may limit the Student’s ability to participate fully.
• Chewing gum is not allowed during lessons.
• Students should not apply makeup or cosmetic products during lessons.
• The Student behaves respectfully toward the teacher and other Students.
• The Student participates actively and follows reasonable teacher instructions.
• The Student should remain in the learning area and avoid unnecessary movement around the room during the lesson.

4. After the Lesson

The Parent or legal guardian must ensure that required homework, assignments, or practice activities are completed and submitted on time where applicable.

5. Child Protection

New Grasp Academy is committed to providing a learning environment free from abuse, bullying, harassment, or inappropriate behaviour.

Recording lessons, taking photos or screenshots, or sharing lesson content without written permission from the Academy is prohibited.

Teachers are not permitted to communicate privately with Students outside the Academy’s official communication channels.

Any safeguarding or child-protection concern should be reported to the Academy through its official communication channels so that it can be reviewed appropriately.

6. Children’s Privacy

The Student’s personal data, including their name, age, and any media or records lawfully collected or retained by the Academy, is kept confidential and used only for educational, training, quality-assurance, operational, safeguarding, or other permitted purposes.

The Parent or legal guardian may choose to grant or refuse permission for the use of the Student’s photos or other approved media for marketing purposes through the designated consent process.

The Parent or legal guardian may withdraw consent for future uses. However, withdrawal does not affect materials already produced or published based on valid consent before the withdrawal date.

Additional information about personal-data processing is provided in the Academy’s Privacy Policy.

7. Teacher Assignment

The Academy assigns teachers according to the Student’s schedule, educational needs, level, teacher suitability, and availability.

The Academy reserves the right to change the teacher when reasonably necessary, including because of teacher availability, quality improvement, educational suitability, or schedule balance.

The Parent or legal guardian will be notified of any relevant change, and a teacher change will not reduce the number of paid lessons or the Student’s paid educational entitlement.

8. Parental Supervision

It is preferred that the Parent or legal guardian remains nearby, especially for younger Students or Students who may need help with technology, focus, or following lesson instructions.

The Parent or legal guardian remains responsible for appropriate supervision of the child during online learning.

Where a young Student or a Student who reasonably requires assistance is left completely unattended and the lesson cannot safely or effectively continue, the Academy may stop the lesson.

9. Safe Use of Technology

A safe and suitable device with a working camera and microphone must be used.

The Parent or legal guardian is responsible for providing a safe and stable internet connection.

The Student is allowed to join from one device only. Logging in from multiple devices at the same time is prohibited.

For the comfort and privacy of teachers:

If the teacher is female, only the mother is allowed to be present.

If the teacher is male, the present parent must be the father.

This rule must always be followed unless the Academy grants a written exception.

10. Appearance and Dress Code

The Student must attend the lesson wearing neat and appropriate clothing similar to normal going-out clothes.

Pyjamas, sleeveless clothing, excessively short clothing, or tight clothing are not allowed.

The Student’s hair should be tidy, and their overall appearance should be appropriate and respectful for an online educational setting.

If the appearance requirements are not followed after a warning, the Academy has the right to stop the lesson, and the lesson may be counted as part of the programme without compensation or refund.

11. Access to Learning Materials

Access to course materials, lessons, assignments, and online quizzes on the New Grasp Academy platform is provided as part of an active subscription to the applicable educational programme.

Access to these materials ends when the subscription expires or is terminated. The Academy may remove the Student’s course enrollment accordingly, while retaining academic records in accordance with its Privacy Policy and applicable data-retention practices.

12. Academy Disclaimer

The Academy is not responsible for recordings, photos, screenshots, or videos taken or shared by Parents, Students, or other external parties without the Academy’s permission.

The Academy is not responsible for the unauthorized sharing of Student data or media by Parents, Students, or third parties outside the Academy’s control.

The Parent or legal guardian is responsible for supervising the child’s use of technology and personal data outside the Academy’s systems and platforms.

Nothing in this section limits any responsibility that the Academy is legally required to assume under applicable law.

13. Consent

By enrolling the Student, booking, attending, or using any New Grasp Academy service, the Parent or legal guardian confirms that they have read, understood, and agreed to this Policy.