Privacy Policy

1. Who We Are

New Grasp Academy provides live online English education for children aged 4 to 13.

Our website is: www.newgrasp.com

For privacy-related enquiries, you may contact: parentcare@newgrasp.com

2. Scope of This Policy

This Policy applies to personal information collected through:

• the New Grasp Academy website;
• Parent and Student accounts;
• assessment bookings;
• private lessons and Workshops;
• learning platforms;
• forms and registration processes;
• customer support and communications;
• payment and enrolment processes;
• lesson recordings;
• other Academy services and systems.

3. Information We Collect

Depending on the services used, we may collect the following categories of information:

Parent or legal guardian information

• name;
• email address;
• telephone number;
• country or location information provided during registration;
• account and login information;
• communications with the Academy.

Student information

• name;
• age or date-of-birth information where required;
• educational level;
• assessment information;
• lesson attendance;
• homework, assignments, quizzes, and learning progress;
• teacher notes and educational observations;
• Student account and platform activity.

Technical and website information

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• website interactions;
• login and technical records;
• cookie and analytics information where permitted.

Files and information submitted to us

We may also collect information, documents, images, or files submitted through registration forms, support communications, assessments, or other Academy processes where necessary to provide the requested service.

4. Children’s Data

Our educational services are designed for children aged 4 to 13.

Parent accounts and Student services must be created and managed by the Parent or legal guardian.

We collect and process children’s personal information only as reasonably necessary to:

• provide educational services;
• create and manage Student profiles;
• conduct assessments;
• deliver lessons and Workshops;
• monitor attendance and learning progress;
• provide homework, quizzes, and learning activities;
• support Students academically;
• maintain safety and safeguarding standards;
• improve educational quality.

The Parent or legal guardian is responsible for providing any consent required for the processing of the Student’s information.

5. How We Use Personal Information

We may use personal information to:

• create and manage Parent and Student accounts;
• provide assessments and educational services;
• schedule and manage lessons;
• communicate about lessons, schedules, accounts, and payments;
• monitor attendance and educational progress;
• provide customer support;
• manage subscriptions and renewals;
• maintain account and platform security;
• detect technical problems, fraud, or misuse;
• train and supervise teachers and staff;
• monitor and improve lesson quality;
• improve our website, systems, and educational services;
• meet legal, accounting, tax, or regulatory requirements;
• protect the rights, safety, and interests of Students, Parents, staff, and the Academy.

6. Payment Information

Payments may be processed through third-party payment providers, banks, card processors, electronic wallets, or other payment services accepted by New Grasp Academy.

We may receive and retain transaction-related information such as:

• payer name;
• payment amount;
• payment date;
• currency;
• transaction reference or ID;
• payment status;
• limited information supplied by the relevant payment provider.

New Grasp Academy does not normally receive or store full payment-card details where those details are processed directly by an independent payment provider.

Payment providers process payment information according to their own privacy and security practices.

7. Lesson Recordings, Quality Assurance and Marketing Use

New Grasp Academy may record live online lessons for internal educational and operational purposes, including:

• quality assurance;
• teacher training;
• teacher supervision and monitoring;
• safeguarding;
• reviewing lesson delivery;
• service and educational improvement.

Lesson recordings are primarily used internally by the Academy and are not routinely provided to Parents or Students.

The Academy may also use selected parts of lesson recordings for marketing or promotional purposes.

Where the Parent or legal guardian has not provided consent for the Student to appear in marketing materials, the Academy may only use the relevant material in a way that does not visibly show or otherwise identify the Student.

If the Student’s image, voice, name, or other identifying information is to be used in marketing materials, separate consent from the Parent or legal guardian is required.

The Parent or legal guardian may grant or refuse such consent through the Academy’s designated consent process.

Consent for future identifiable marketing use may be withdrawn. Withdrawal does not affect materials that were already produced or published based on valid consent before the withdrawal date.

Parents, Students, and other participants are not permitted to record lessons, take screenshots, photograph lessons, or otherwise capture or reproduce lesson content without prior written permission from the Academy.

8. Cookies and Analytics

The Academy website may use cookies and similar technologies to support website functionality, security, performance, preferences, and analytics.

These may include:

• Essential cookies required for login, account access, security, and core website functionality;
• Preference cookies used to remember certain website or user settings;
• Analytics cookies used, where permitted, to understand how visitors use the website and to improve performance and user experience.

Analytics information may include pages visited, device and browser information, visit duration, interactions, and similar website-use data.

Where required, non-essential cookies are used according to the visitor’s cookie-consent choices.

More information is available in the Academy’s Cookie Policy.

9. Service Providers and Data Sharing

New Grasp Academy does not sell or rent personal information.

We may share information only where reasonably necessary with parties such as:

• teachers and authorized Academy staff;
• website and hosting providers;
• payment providers;
• booking and scheduling services;
• video-conferencing providers;
• email and communication providers;
• learning-management and educational platforms;
• analytics and technical-service providers;
• professional advisers where necessary;
• legal or regulatory authorities where required by law.

Access to Student information should be limited to what is reasonably necessary for the relevant educational, technical, operational, payment, safeguarding, or legal purpose.

We do not provide identifiable children’s personal information to external parties for their independent advertising purposes.

10. Communications and Marketing

We may use Parent contact information to send communications necessary to provide and manage Academy services, including:

• booking confirmations;
• lesson reminders;
• schedule updates;
• account information;
• payment-related communications;
• renewal information;
• service updates;
• customer-support communications.

These service communications are separate from optional promotional or marketing communications.

Where required, promotional communications will be sent according to applicable consent or communication preferences.

Permission to use a Student’s identifiable image, voice, or media for marketing is separate from consent to receive general marketing communications.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including the operation of Academy services, education, quality assurance, safeguarding, customer support, dispute resolution, and legal or financial compliance.

Account and Student information may be retained while the account or educational relationship remains active and for an appropriate period afterwards where reasonably necessary.

Lesson recordings may be retained for quality assurance, training, monitoring, safeguarding, service improvement, or other legitimate Academy purposes.

Financial and transaction records may be retained for the period required by applicable accounting, tax, or legal obligations.

Certain information may therefore continue to be retained after an account is closed or a deletion request is made where retention is legally required or reasonably necessary for legitimate record-keeping, safeguarding, dispute, fraud-prevention, or legal purposes.

12. International Data Processing

Some of the service providers used by New Grasp Academy may store or process personal information on servers located outside the country in which the Parent or Student resides.

Where external providers process personal information, the Academy takes reasonable steps to use reputable providers and appropriate safeguards consistent with the nature of the information and the services involved.

13. Your Privacy Rights

Subject to applicable law, the Parent or legal guardian may request:

• access to personal information held by the Academy;
• correction of inaccurate or incomplete information;
• deletion of certain personal information where applicable;
• withdrawal of consent for future consent-based processing;
• withdrawal of permission for future identifiable marketing use of Student media;
• information about how personal data is being used.

Some information cannot be deleted immediately where the Academy is required to retain it for legal, accounting, safeguarding, fraud-prevention, contractual, or dispute-resolution purposes.

Withdrawal of consent applies to future use and does not affect processing or materials lawfully created or published before the withdrawal.

Privacy requests may be submitted to: parentcare@newgrasp.com

14. Data Security

New Grasp Academy takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Access to personal information is limited where reasonably appropriate to authorized staff, teachers, and service providers who require access for their role.

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

15. External Platforms and Embedded Content

The website and Academy services may use or link to third-party platforms, websites, videos, payment services, communication systems, or educational tools.

Embedded content from another website may behave as though the visitor has visited that external website directly.

Third-party services may process information according to their own privacy policies and terms.

The Academy is not responsible for the independent privacy practices of third-party services outside its reasonable control.

16. Changes to This Privacy Policy

New Grasp Academy may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, operational practices, or privacy procedures.

The updated version will be published on the website with a revised “Last Updated” date.

Where a change is material and appropriate notice is reasonably required, the Academy may also notify affected users through an appropriate communication method.

17. Contact Information

By using New Grasp Academy services, the Parent or legal guardian acknowledges that they have read and understood this Privacy Policy.