Privacy Policy
Last Updated: 24 April 2026
New Grasp Academy (“we”, “us”, “our”, “the website”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our website (www.newgrasp.com) and our services. By using the website or our services, you agree to this policy.
1. Who We Are
Our website address is: https://newgrasp.com
We provide live online English lessons for children aged 4 to 13.
2. Information We Collect
We may collect the following types of data:
Account and registration data: name, email address, contact details, payment information, and the child’s age for registration purposes.
Lesson media: photos, videos, and lesson recordings, which may be used for training and quality assurance purposes. They will not be used for marketing purposes unless parental consent has been obtained through the designated consent form.
Comments and forms: information submitted through forms, including IP address and browser type, to help detect spam.
Cookies: browser and device data to improve login, website performance, and user experience.
Uploaded media: if you upload images, please ensure that they do not contain location data (EXIF GPS).
3. How We Use Your Data
We use your data to:
Provide our educational services and manage accounts.
Communicate with parents regarding lessons, schedules, and payments.
Develop our platform and services and improve technical support.
Comply with legal and regulatory requirements.
Promote our services, after obtaining consent for media and recordings in accordance with the Terms and Conditions.
4. Cookies
We use temporary cookies to check whether your browser accepts cookies.
Login cookies last for two days, display preference cookies last for one year, and the “Remember Me” option lasts for two weeks.
You can control cookies through your browser settings.
5. Embedded Content from Other Websites
Some pages may include embedded content, such as videos or images. This content behaves as if you have visited those websites directly. These websites may collect your data or use their own cookies.
6. Data Sharing
We do not sell or rent your personal data.
We may only share your data with:
Teachers and staff for the purpose of providing lessons.
Service providers, such as payment gateways and hosting services.
Legal or regulatory authorities when officially required.
We do not share children’s data with any external party for advertising purposes.
7. Data Retention
Comments and their data may be retained indefinitely to allow automatic approval of follow-up comments.
Accounts remain active as long as the user keeps them.
Lesson recordings may be retained for training, quality assurance, and legal compliance purposes.
Financial records are retained according to tax requirements.
8. Data Storage Location
Your data may be stored on servers outside your country of residence.
9. Your Rights
You have the right to:
Request a copy of your personal data.
Request correction or deletion of some data, except for data that must be retained by law.
Note regarding marketing consent:
The parent or legal guardian may withdraw consent for the future use of the student’s photos or videos in marketing materials. However, this does not affect any materials that were already produced or published based on valid consent before the withdrawal date.
Requests to withdraw consent for future uses may be sent to: parentcare@newgrasp.com
10. Children’s Privacy
Our services are designed for children aged 4 to 13. However, accounts must be created and managed by the parent or legal guardian.
We do not collect data directly from children without the consent of the parent or legal guardian.
11. Security
We take appropriate measures to protect your data from unauthorised access, modification, disclosure, or destruction.
However, no system is 100% secure, and we cannot guarantee absolute protection.
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes become effective immediately once published on the website.
We recommend reviewing this page regularly.
13. Contact Information
For any enquiries regarding this Privacy Policy or your personal data, please contact us at:
🔒 By using our services, you confirm that you have read, understood, and agreed to this policy.