Effective Date: 26 November 2024

New Grasp Academy (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.newgrasp.com) and services. By accessing our website or using our services, you agree to this policy.

1. Who We Are

Our website address is: https://newgrasp.com.
We provide live online English lessons for children aged 4–13.

2. Information We Collect

We may collect the following types of information:

• Account and Registration Data: Name, email, contact details, payment information, and child’s age for enrollment purposes.

• Session Media: Photos, videos, and recordings of lessons, which may be used for training, quality assurance, and marketing (as outlined in our Terms and Conditions).

• Comments and Forms: Data entered in forms, including IP address and browser information, to detect spam.

• Cookies and Tracking Data: Information about your browser and device for login, site performance, and personalization.

• Uploaded Media: If you upload images, please ensure they do not contain location data (EXIF GPS).

3. How We Use Your Data

We use your data to:

• Deliver our educational services and manage accounts.

• Communicate with parents and guardians regarding lessons, schedules, and payments.

• Improve our platform, services, and customer support.

• Ensure compliance with legal and regulatory obligations.

• Promote our services (with prior consent, for media and recordings as per Terms & Conditions).

4. Cookies

• Temporary cookies are used to check if your browser accepts cookies.

• Login cookies last for 2 days, screen preference cookies for 1 year, and “Remember Me” login cookies for 2 weeks.

• You may manage cookies through your browser settings.

5. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g., videos, images). Such content behaves as if you visited the other site directly. These websites may collect data, use cookies, and track your interaction independently.

6. Data Sharing

We do not sell or rent your personal data.
We may share information with:

• Teachers and staff for lesson delivery.

• Service providers (e.g., payment processors, hosting providers).

• Authorities, courts, or regulators when legally required.

7. Data Retention

• Comments and their metadata are retained indefinitely to allow automatic approval of follow-ups.

• User profiles remain active as long as the account is open.

• Session recordings may be stored for training, quality control, and legal compliance.

• Financial records are retained as required by tax regulations.

8. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.

• Request correction or deletion of your data (except where retention is required by law).

• Withdraw consent for the use of media (photos/videos) in marketing at any time.

Requests can be made via support@newgrasp.com.

9. Children’s Privacy

Our services are intended for children aged 4–13, but accounts must be created and managed by a parent or legal guardian. We do not knowingly collect personal information directly from children without parental consent.

10. Security

We take appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on our website. Please review this page regularly for updates.

12. Contact Information

For any questions about this Privacy Policy or your personal data, contact us at:
📧 support@newgrasp.com

🔒 By subscribing to any of our services, you confirm that you have read, understood, and agreed to this Policy.