Refund Policy

Effective Date: 26 November 2024

This refund policy clarifies your rights regarding refunds and rescheduling requests, in alignment with our general Terms and Conditions.

1. Refund Period

For 1-month and 3-month subscriptions: Refunds are available for unused sessions within the first 7 days of the subscription start date.
For 6-month and 12-month subscriptions: Refunds are available for unused sessions within the first 50 days of the subscription start date.
After the refund period ends, no refunds will be issued. Learners may continue with their remaining sessions until the subscription expires.

Refund requests must be submitted via email to parentcare@newgrasp.com with the subject line “Course Cancellation” before the refund period ends.
Refunds apply only to unused sessions.
If the academy cancels a session and cannot assign a substitute teacher, the session will either be rescheduled or refunded.

The academy reserves the right to close a group if one or more members withdraw.
In such cases, 100% of the remaining unused sessions will be refunded to the remaining participants.

Approved refunds will be processed within 15 business days.
If you have not received your refund after this period, please check with your bank first. If the issue persists, contact us at parentcare@newgrasp.com.

Each student may cancel or reschedule up to two (2) sessions per month without penalty, provided notice is given at least 8 hours in advance.
Any cancellations or absences beyond this limit will result in the session being deducted from the student’s balance and considered non-refundable.
Missed sessions cannot be carried over to the following month.
Rescheduled sessions are subject to teacher and schedule availability.
Cancellations made within less than 8 hours will result in the session being deducted.
If a teacher cancels and a suitable substitute is not available, the session will not be deducted.

Students may freeze their subscription once within every 6-month period, for a maximum of two (2) weeks only.
Additional freeze requests will not be accepted.
Any missed sessions beyond the allowed freeze period will be considered forfeited and non-refundable.

If a teacher cancels a session, a substitute teacher will be assigned.
If the substitute is declined by the user, two alternative time slots will be offered to make up the session.
If neither option is accepted by the parent within 24 hours, the session will automatically remain open for future rescheduling and will not be deducted.
If the session is not rescheduled, it will not be deducted from the user’s balance.

Sessions start and end at the scheduled time. Teachers will remain present in the classroom for the full duration of the session.
Any missed time due to late arrival or technical issues on the user’s side will not be compensated, extended, or rescheduled.

By subscribing to any of our services, you confirm that you have read, understood, and agreed to this Policy.

For any inquiries related to refunds or rescheduling, please contact:
parentcare@newgrasp.com